Effective date: June 3, 2026
These Terms of Service ("Terms") form a binding agreement between you and Mena ("Mena", the "app", "we", "us") and govern your use of the Mena mobile application. By creating an account, tapping to agree, or using Mena, you accept these Terms. If you do not agree, do not use the app. Please read them carefully — they include an acknowledgment and assumption of risk (Section 6), a binding arbitration clause and class-action waiver (Section 16), and a one-year limit on bringing claims (Section 17) that affect your legal rights.
You must be at least 13 years old to use Mena. By using the app, you confirm that you are 13 or older. We do not permit children under 13 to use Mena.
If you are between 13 and 17, you may use Mena only with the knowledge, involvement, and permission of a parent or legal guardian. By permitting you to use the app, your parent or guardian represents that they have read and agree to these Terms on your behalf; consent both to your use of the app and to our processing of your information (including the sensitive and health-related information described in our Privacy Policy); and agree to be bound by these Terms, including the arbitration provision and class-action waiver in Section 16. You and your parent or guardian agree that continued use of the app — including after any update to these Terms — ratifies and reaffirms this agreement. You confirm that you, or if you are a minor your parent or guardian, can form a binding contract, and that the information you provide is accurate.
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us promptly if you believe your account has been compromised.
You agree not to misuse the app, including by attempting to disrupt, overload, or reverse-engineer it, accessing other users' data, using it for unlawful purposes, uploading malicious content, or relying on it as a replacement for professional medical or mental-health care.
Mena includes an AI companion that generates responses automatically. Its responses are produced by software and may be inaccurate, incomplete, insensitive, or not suited to your situation. They are not professional, medical, legal, or psychological advice. You are solely responsible for how you act on anything the app provides, and you should seek qualified professional help for important decisions.
Mena is a self-help and educational tool. It does not provide medical advice, diagnosis, treatment, therapy, counseling, or any form of professional, medical, psychological, or mental-health care. Mena is not a licensed healthcare provider, is not engaged in the practice of medicine, psychology, social work, or counseling in any jurisdiction, and is not a substitute for care from a qualified professional. Your use of the app does not create any doctor–patient, therapist–client, counselor, or other professional or fiduciary relationship between you and Mena. Always seek the advice of a qualified health provider with any questions you may have regarding a medical or mental-health condition, and never disregard or delay seeking professional advice because of something you read or received in the app.
You understand and agree that:
To the maximum extent permitted by law, you knowingly and voluntarily assume all risks arising from your use of the app, and you release and forever discharge Mena and its owners, officers, employees, contractors, and providers from any and all claims, demands, damages, losses, and liabilities arising out of or relating to your use of, or reliance on, the app or its content, including any decision or action you take in connection with your emotional or mental wellbeing.
Mena does not review, monitor, screen, or moderate your journal entries, messages, or other content in real time, and we have no obligation to do so. We do not and cannot provide crisis intervention, emergency services, or ongoing supervision. Nothing in the app creates any duty on our part to monitor your content, to detect that you may be at risk, or to intervene, respond, warn, contact you, or alert any family member, emergency contact, third party, or authority, and you agree that we have no such duty. Mena is not a crisis or emergency service and must not be used as one. If you are in crisis, thinking about harming yourself or others, or experiencing a medical or mental-health emergency, stop using the app and immediately contact your local emergency services or a crisis hotline (in the US, call or text 988).
Your journal entries, messages, and other content remain yours. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, and process that content solely to operate and improve the app and to provide its features (such as generating AI responses), as described in our Privacy Policy. We claim no ownership of your content. Any feedback, suggestions, or ideas you submit about the app are provided voluntarily, and you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them for any purpose without obligation or compensation to you.
The app, including its software, design, text, graphics, and the Mena name and logo, is owned by us or our licensors and is protected by intellectual-property laws. Except for your own content, we grant you a personal, limited, non-transferable, revocable license to use the app for its intended purpose. You may not copy, modify, distribute, or create derivative works from the app.
The app is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the app will be uninterrupted, secure, or error-free, that defects will be corrected, that any content or AI output will be accurate, reliable, or appropriate for you, or that the app or its content will meet your needs or produce any particular result.
To the maximum extent permitted by law, Mena and its officers, owners, employees, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, goodwill, or profits, arising from or related to your use of, or inability to use, the app — even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the app will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) US $100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
You agree to indemnify, defend, and hold harmless Mena and its owners, officers, employees, and providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the app, your content, your violation of these Terms, or your violation of any law or the rights of any third party.
These Terms are between you and Mena only, not with Apple. To the extent you obtained the app through the Apple App Store, you acknowledge:
You may stop using Mena and delete your account at any time from within the app. We may suspend or terminate your access if you violate these Terms or to protect the app and its users. Sections that by their nature should survive termination (including content license for stored data, the acknowledgment and release, disclaimers, limitation of liability, indemnification, the time limit on claims, and dispute resolution) will survive.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-laws rules, and by applicable US federal law including the Federal Arbitration Act.
Informal resolution first. Before filing any claim, you agree to try to resolve the dispute informally by emailing us at mood.remmo94@gmail.com and giving us 30 days to respond.
Binding arbitration. If we cannot resolve a dispute informally, you and Mena agree that any dispute arising out of or relating to these Terms or the app will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will be conducted in English, and may be held by telephone, video, or in Pennsylvania.
Class-action & jury waiver. You and Mena agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You and Mena waive any right to a jury trial.
Coordinated and mass filings. If 25 or more similar arbitration demands are submitted by or with the assistance or coordination of the same or coordinated counsel or organizations, you and Mena agree the demands will be administered in staged batches of no more than 50 at a time — with an initial batch of bellwether cases resolved before the remaining demands proceed — and that the AAA's batch, mass-arbitration, or supplementary filing procedures, where available, will apply. Any applicable limitations period is tolled for unfiled demands while this batching process is pending.
30-day opt-out. You may opt out of this arbitration agreement by emailing us within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the app or to these Terms must be filed within one (1) year after the claim or cause of action arose; otherwise, that claim or cause of action is permanently barred, to the maximum extent permitted by law.
If any provision of these Terms is found unenforceable, the remaining provisions will stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, power or internet outages, or failures of third-party services or infrastructure. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the app.
We may update these Terms from time to time. When we do, we will revise the effective date above and, where appropriate, notify you in the app. Continued use after changes take effect means you accept the updated Terms.
Questions about these Terms? Email us at mood.remmo94@gmail.com.